Effective Date: May 29, 2025
Thank you for shopping with The Kidebo Learning Hub, a division of The CatX Studio. We specialize in the sale of digital goods and creative assets, delivered instantly via download after purchase. Please read our refund and return policy carefully before completing your order.
Overview
Due to the digital nature of our products, all sales are final. We do not offer returns, exchanges, or refunds once the product has been delivered, except as required by applicable law or in cases where the digital product is proven to be defective and unusable.
By completing a purchase on our website (https://kidebo.com), you acknowledge and agree to this policy.
No Physical Shipping
All products are delivered digitally. There are no physical goods shipped, and thus, traditional return logistics do not apply.
Non-Refundable Items
The following items are strictly non-refundable:
Downloadable software products
Design templates
Educational digital resources
Digital planners
Any item marked “final sale” or “non-refundable” at the time of purchase
Please review product descriptions, formats, and compatibility requirements carefully before purchase.
Exceptions – Defective Digital Files
If you receive a corrupted or unusable file, please contact us within 7 days of purchase. We will first attempt to correct the issue by:
Replacing the file or providing an alternative download link
Offering a similar item of equal value
If the issue cannot be resolved, a full or partial refund may be issued at our sole discretion.
To report an issue, email us at:
kidebohub@gmail.com or kidebo@catxweb.io
Please include:
Your order number or proof of purchase
A detailed explanation of the problem
A screenshot or screen recording, if possible
Late or Missing Refunds
If a refund has been approved but you haven’t received it:
Recheck your bank account.
Contact your credit card company—it may take time before your refund is officially posted.
Contact your bank—processing times vary.
If you’ve done all of this and still haven’t received your refund, please contact us at kidebo@catxweb.io.
Sale Items
Items purchased at a discount or during a promotion are not eligible for refunds unless otherwise stated.
Gifts
If the product was purchased and marked as a gift, refunds can only be processed to the original payment method. We do not offer gift cards, credits, or alternative compensation for returned digital gifts.
Contact Us
If you have any questions about our refund and return policy, please reach out to us:
kidebohub@gmail.com kidebo@catxweb.io
Note: This policy is governed by and shall be interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of the courts located in West Bengal and New Delhi.
